Privacy Policy.

1. Who we are

D2Y Logistics Ltd is a UK logistics company supplying professional drivers and vehicles to national carriers and businesses. We are registered at 8 Albermarle Avenue, Kingswood, Hull, England, HU7 3NN.

If you have any questions about how we handle your data, you can reach us at hello@d2ylogistics.co.uk.

2. What we collect

We collect personal data in the following ways:

Information you give us

• Your name, email address, phone number, and company name when you contact us or submit an enquiry
• Correspondence you send us by email or through our website
• Business address and billing details if we enter into a contract with you

Information collected automatically

• Basic website analytics — pages visited, time on site, browser type, and approximate location (country or region level only)
• IP address and device information for security and fraud prevention
• Cookie and tracking data (see the Cookies section)

Information from partners and drivers

• Driver identity documents (ID, right to work), licence details, and contact information for onboarding and compliance purposes
• GPS location data and delivery records generated during route operations
• Photo proof-of-delivery images captured on route

3. How we use it

We use your personal data only for the purposes set out below:

• To respond to enquiries — when you contact us, we use your details to reply and follow up
• To deliver our services — managing routes, tracking deliveries, and producing proof-of-delivery records for our partners
• To fulfil contracts — invoicing, scheduling, and communication with business partners
• To meet legal obligations — driver vetting, insurance compliance, and record-keeping required by UK law
• To improve our website — using aggregated, anonymised analytics to understand how people use our site
• To contact you about our services — only where you have given us permission or where we have a legitimate business interest

We do not use your data for automated decision-making or profiling.

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Contract — processing necessary to fulfil a contract with you or take steps before entering into one
• Legitimate interests — operating our business, responding to enquiries, and keeping our website secure, where these interests are not overridden by your rights
• Legal obligation — processing required to comply with UK employment, tax, and road transport law
• Consent — where we have asked for and received your explicit consent (for example, for non-essential cookies)

5. Sharing your data

We do not sell your personal data. We share it only in these circumstances:

• Partner carriers and businesses — delivery records, GPS data, and proof-of-delivery images are shared with the partner whose route was operated
• Service providers — we use third-party tools for email, analytics, and route management. These providers act as data processors under our instruction and are bound by data processing agreements
• Legal and regulatory bodies — if required by law, a court order, or a regulatory authority
• Professional advisers — accountants, insurers, and legal advisers, where necessary

All third parties we share data with are required to handle it in accordance with UK GDPR and to use it only for the purposes we specify.

6. How long we keep it

We keep your data only for as long as necessary:

• Enquiry and contact data — up to 2 years from last contact, unless we enter a business relationship
• Contract and billing records — 7 years, as required by HMRC and UK tax law
• Driver vetting documents — for the duration of the working relationship plus 2 years
• Delivery records and GPS data — up to 90 days, unless a partner requests longer retention for dispute resolution
• Website analytics — anonymised after 26 months

When data is no longer needed, we delete or anonymise it securely.

7. Your rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete data
• Right to erasure — to ask us to delete your data, where there is no legal reason to keep it
• Right to restrict processing — to ask us to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights relating to automated decision-making — we do not carry out automated decision-making, but you have the right to request human review if we ever do

To exercise any of these rights, contact us at hello@d2ylogistics.co.uk. We will respond within one month. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses a small number of cookies:

• Essential cookies — required for the website to function correctly, such as remembering your light/dark mode preference. These do not require consent.
• Analytics cookies — used to understand how visitors use our site, in aggregated and anonymised form. We ask for your consent before setting these.

You can manage or withdraw cookie consent at any time through your browser settings. Removing cookies may affect some features of our site.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include encrypted data transmission, access controls, and restricted internal access to personal data.

No method of transmission over the internet is completely secure. If you believe your data has been compromised, please contact us immediately at hello@d2ylogistics.co.uk.

10. Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact us

For any questions, requests, or concerns about your personal data, please contact us:

If you are unhappy with how we have handled your data, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.